Frequently Asked Questions
Are you THAT Tom Wolfe?
No, I am not the late Tom Wolfe, author of such timeless classics as The Bonfire Of The Vanities and The Electric Kool-Aid Acid Test.
What about the other Tom Wolfe, are you him?
No, I'm also not Tom Wolfe, music supervisor for film and TV such as Donnie Darko, Love and Goliath. If you send me music to consider for placement, I assure you it won't get placed.
What's the time, Mr Wolfe?
Are your sounds royalty free?
Yes, if you've purchased one of my soundbanks or preset packs, you can use the sounds absolutely free with no need to credit me, either!
You say your sounds are cinematic - can they be used for other genres?
Absolutely, I design all my sounds to be cinematic in nature, but they can be used for anything! The only limit is your imagination!
I've bought one of your soundbanks, and now I'd like one of your collections. Can I upgrade?
Of course! If you've purchased one or more of my soundbanks or preset packs, and now would like to upgrade to a collection which includes these sounds, you shouldn't have to pay again! Send me a message via the contact form and include your name and previous order numbers, and I'll get back to you with your upgrade price!
Do you offer refunds?
Yes! I believe that you have the right to be completely satisfied by a product you purchase. Therefore, if you're not happy with any of my products, then message me via the returns page with your name and order number, and I'll issue you a refund, no questions asked!
I bought one of your products, and now I can't find it. Can I redownload it?
At the moment my site doesn't have a members area to access your downloads, but this is something I'm looking to implement in the future. Until then, if you need to redownload one of my products, please drop me a message via the contact form with your name and order number, and I'll resend you the download links!
I purchased one of your products, but I haven't received a download link yet. When will it arrive?
Download links should arrive very quickly. Be sure to check your junk folders, and if it still doesn't arrive within an hour then send me a message via the contact form and I'll be happy to resend the links.
I followed the installation instructions to the letter, but the patches won't load, or I get an error message. What should I do?
Check that you have the correct version of the software installed. You can find the minimum required version on the product pages. If the issue persists, please get in touch and I can help you!
Any other questions? I'll be happy to help! Just head to the contact form, drop me a message and I'll get back to you as soon as possible!