FREQUENTLY ASKED QUESTIONS
Are you THAT Tom Wolfe?
No, I am not the late Tom Wolfe, author of such timeless classics as The Bonfire Of The Vanities and The Electric Kool-Aid Acid Test.
What about the other Tom Wolfe, are you him?
No, I’m also not Tom Wolfe, music supervisor for film and TV such as Donnie Darko, Love and Goliath. If you send me music to consider for placement, I assure you it won’t get placed.
What’s the time, Mr Wolfe?
I’ve bought one of your soundbanks, and now I’d like one of your collections. Can I upgrade?
Of course! If you’ve purchased one or more of my soundbanks or preset packs, and now would like to upgrade to a collection which includes these sounds, you shouldn’t have to pay again! Send me a message via the contact form and include your name and previous order numbers, and I’ll get back to you with your upgrade price!
Do you offer refunds?
Yes! I believe that you have the right to be completely satisfied by a product you purchase. Therefore, if you’re not happy with any of my products, then message me via the returns page with your name and order number, and I’ll issue you a refund, no questions asked!
I can’t redownload my Collections from the user area. Why not?
While individual products can be downloaded from the user area, Collections are only available to download for 7 days after purchase. This is due to the nature of the Collections, with new products being added and the price changing very regularly. Therefore, if you would like to redownload a collection, then please contact me and I will be happy to provide you with a new download!
I purchased one of your products, but I haven’t received a download link yet. When will it arrive?
Download links should arrive very quickly. Be sure to check your junk folders, and if it still doesn’t arrive within an hour then send me a message via the contact form and I’ll be happy to resend the links.
I followed the installation instructions to the letter, but the patches won’t load, or I get an error message. What should I do?
Check that you have the correct version of the software installed. You can find the minimum required version on the product pages. If the issue persists, please get in touch and I can help you!
Any other questions? I’ll be happy to help! Just head to the contact form, drop me a message and I’ll get back to you as soon as possible!