This Privacy Policy describes the policies of Tom Wolfe Presets Ltd, Unit 141889, PO Box 6945, London W1A 6US, United Kingdom, email: support@tomwolfe.co.uk, on the collection, use and disclosure of your information when you use our website (https://www.tomwolfe.co.uk) (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent, please do not access or use the Service.

We may modify this Privacy Policy at any time without prior notice and will post the revised Policy on the Service. Changes that clarify or disclose existing practices take effect upon posting. Changes that introduce new uses of your data will take effect 30 days after posting, and your continued use of the Service after that time constitutes your acceptance of the revised Policy. We recommend that you periodically review this page.

1. Information We Collect

We collect and process the following personal information about you:

• Name
• Email address
• Postal address
• Country of residence
• Products purchased
• IP address and browser user agent string (for spam detection and analytics)

2. How We Collect Your Information

We collect and receive information about you in the following ways:

• When you fill in a registration form, create an account, or otherwise submit personal information
• When you make a purchase through our store
• When you interact with the website
• When you leave a comment or review
• When you contact us for support

3. How We Use Your Information

Data held about site users is used only to fulfil orders, maintain aftercare and support, and for the following purposes:

• Fulfilling and managing customer orders
• Creating and managing user accounts
• Providing product access and confirming product ownership
• Maintaining a mailing list and sending marketing/promotional communications (where permission is given)
• Targeted advertising
• Customer feedback collection
• Providing customer support and aftercare
• Administration and record-keeping
• Spam detection

Data is collected under the legal basis of legitimate interest. If we wish to use your information for any other purpose, we will ask for your consent and will only use it for the purpose for which consent was granted, unless required otherwise by law.

4. Retention of Your Information

We only store minimal data about our customers and newsletter members. This data is stored indefinitely in order to continue providing support for products you purchase and to maintain your account. You can, however, opt out and request your data be removed at any time, as outlined in Section 7 below.

Where accounts are terminated and no ongoing support obligation exists, we will retain personal information for 90 days to 2 years as required. We may retain certain information for longer periods for record-keeping or reporting in accordance with applicable law, or for legitimate reasons such as enforcement of legal rights or fraud prevention. Residual anonymous and aggregate information, which does not identify you, may be stored indefinitely.

5. User Accounts

Purchasing a product on our store requires the creation of a user account. These accounts are used to allow access to downloadable products and to maintain product support.

When creating an account, you will be required to set up a password. This password is encrypted and we do not have access to it.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will set cookies to save your login information and screen display choices. Login cookies last for two days and screen options cookies last for one year. If you select “Remember Me”, your login will persist for two weeks. If you log out, login cookies will be removed.

6. Comments and Reviews

When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection. Visitor comments may be checked through an automated spam detection service.

An anonymised string created from your email address (a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available at https://automattic.com/privacy/. After approval, your profile picture may be visible to the public in the context of your comment.

If you leave a comment, you may opt in to saving your name, email address and website in cookies for your convenience. These cookies will last for one year.

We also use Reviews.io to collect customer feedback on our products and service. When a purchase is made, your name and email address are shared with Reviews.io so that they can contact you on our behalf to request a review. You can read their privacy policy on their website.

7. Your Rights and Opt-Out

Depending on applicable law, you may have the right to:

• Access and rectify or erase your personal data
• Receive a copy of your personal data
• Restrict or object to the active processing of your data
• Ask us to port your personal information to another entity
• Withdraw any consent you have provided
• Lodge a complaint with a statutory authority

If you have an account on this site, have left comments, or made a purchase, you can request an exported file of the personal data we hold about you, or request that we erase your personal data. This does not include data we are obliged to keep for administrative, legal, or security purposes.

You may opt out of direct marketing communications or profiling carried out for marketing purposes at any time. To exercise any of these rights, or to request deletion or amendment of your data, please contact us at support@tomwolfe.co.uk. We will respond in accordance with applicable law.

Please note that if you do not allow us to collect or process required personal information, or withdraw consent for required purposes, you may not be able to access or use the services for which your information was sought.

8. Payment Processing

In order to process payments, we use PayPal and Revolut to act on our behalf. Payments are processed directly by these third-party gateways, and we do not personally collect, store, or have access to any card details or payment information. We fully comply with PayPal and Revolut’s terms of service. You can view their respective privacy policies on their websites.

You may also choose to store payment information with your account to make purchasing further products easier. This information is collected and safely encrypted by our payment providers. We do not have access to any payment information stored with them.

9. Third-Party Services

We do not share any personal data with third parties except as described in this policy. We use the following third-party services:

WordPress & WooCommerce

This site uses WordPress and WooCommerce to provide store and website functionality. Occasionally, access may be given to WooCommerce and other third-party companies for the purposes of maintenance and diagnostics.

PayPal & Revolut

Used for payment processing. We do not collect or store any payment information. Please refer to their respective privacy policies for details of how they handle your data.

Stripe (Historical)

Until December 2024, we used Stripe as a payment processor. We no longer use Stripe for new transactions; however, Stripe may still retain data relating to past transactions in accordance with their own data retention policies. Please refer to Stripe’s privacy policy on their website for details of how they handle your data.

Mailchimp

We use Mailchimp to manage our mailing list. If you would no longer like to receive newsletters from us, please contact us so we can remove you from the list and erase your data. You can read their privacy policy on their website.

Freshdesk

In order to provide aftercare and support, we use Freshdesk. If you contact Tom Wolfe Presets support, Freshdesk will collect your name, email address and any other data you provide in order for us to deal with your support request. You can view their privacy policy on their website.

Anthropic (Claude)

We use Anthropic’s Claude AI service to assist with administrative tasks, website maintenance, and processing of order and sales data. Where this involves your personal information (such as order details), this data is processed by Anthropic acting as a data processor on our behalf, under their Data Processing Addendum. Anthropic does not use this data to train their AI models, and operational data is automatically deleted after 7 days. You can read Anthropic’s privacy policy on their website, and their Data Processing Addendum here.

Reviews.io

In order to gain feedback on our products and customer service, we have instructed Reviews.io to collect the names and email addresses of our customers to obtain feedback. You can read their privacy policy on their website.

SplitHero

We use SplitHero to carry out A/B testing on our website, allowing us to test different versions of pages and content in order to optimise the user experience. SplitHero uses cookies and collects data on user behaviour, including page interactions, in order to measure the performance of each variation. This data is collected anonymously and is not used to personally identify any individual. You can read their privacy policy on their website.

Hotjar

We use Hotjar on our website to better understand how users interact with our services and to optimise the user experience. Hotjar uses first-party cookies and other technologies to collect data on user behaviour and devices on our behalf. This may include online identifiers (e.g. IP address, user ID), identification data (e.g. name and email address, only where explicitly collected), technical data (e.g. device type, browser information), geographic location (country only), and behavioural data (e.g. clicks, taps, scrolls). For further details, please visit Hotjar’s Trust Portal and Privacy Policy on their website.

Google Analytics

We use Google Analytics to measure website traffic and activity. Information provided by this service does not allow identification of any individuals. You can access Google’s privacy policy on their website.

Facebook Pixel

We use the Facebook Pixel in order to provide adverts for our products. This does not provide us access to any personal information. You can prevent Facebook from tracking you by adjusting your Facebook account settings. You can access Facebook’s data policy on their website.

Gravatar

An anonymised hash of your email address may be shared with Gravatar to determine if you have a profile picture associated with your email. Their privacy policy is available at https://automattic.com/privacy/.

10. Cookies

We use cookies and similar tracking technologies on our website. To learn more about how we use these and your choices in relation to them, please refer to our Cookie Policy.

If you wish to prevent information being collected by third parties, you can decline cookies by navigating to your browser settings and declining all third-party cookies, or declining from specific sites. On mobile, you can limit ad tracking or reset the advertiser identifier via your device’s privacy settings.

If you wish to stop targeted advertising, you can use a third-party opt-out tool such as the AdChoices WebChoices tool, available at https://youradchoices.com/control.

11. Security

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorised alteration of your information. However, given the inherent risks of the internet, we cannot guarantee absolute security. You transmit information to us at your own risk.

12. Third-Party Links

Our Service may contain links to other websites not operated by us. This Privacy Policy does not address the practices of any third parties, including those operating websites accessible via links on our Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

13. Grievance / Data Protection Officer

If you have any queries or concerns about the processing of your information, please contact our Data Protection contact at:

Tom Wolfe Presets Ltd

Unit 141889, PO Box 6945, London W1A 6US, United Kingdom

Email: support@tomwolfe.co.uk

We will address your concerns in accordance with applicable law.