PRIVACY POLICY

Data & Purchases

I take data privacy seriously, and data held about my site users is used only to fulfil orders, maintain aftercare and support regarding your orders, for the purpose of informing you about new sound sets, providing targeted advertising, and other offers relating to my work that you may be interested in.
 
I only store minimal data about my customers and newsletter members – name, email address, country where you’re based, and which products you have purchased. This data is collected under the legal basis of legitimate interest, and is used in order to maintain a mailing list where permission is given, and to provide you with any further assistance relating to the products which you own, including confirming your ownership of particular products. This data is stored indefinitely in order to continue providing support for products you purchase. You can, however, opt out and request your data be removed, as outlined in the Opt-Out section below. Information regarding the collection of personal data by third parties for the purposes of analytics and advertising can be found in the Third Parties section below. I do not share any data with anyone, with the exception of the third parties outlined in this policy.
 
Comments & Reviews
 
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. Visitor comments may be checked through an automated spam detection service.
 
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
 
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. 
 
User Accounts
 
Purchasing a product on the store requires the creation of a user account. These accounts are used for the purpose of allowing access to downloadable products. Any information you provide when creating an account is stored indefinitely for the purposes of maintaining product support, as outlined in the Data & Purchases section. You may also choose to store payment information with your account to make purchasing further products easier. This information is collected by Stripe and is safely encrypted. You can find more information about Stripe in the Third Parties section below. I do not have access to any payment information stored with Stripe.
 
When creating an account, you will be required to set up a password. This password is encrypted, and I do not have access to it.
 
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
 
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
 
Opt-Out & Information Request
 
If you have an account on this site, have left comments, or made a purchase, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
 
If you would like to make such a request, please Contact Me. If you would like me to delete your data, or if you’d like your data amended, please mention this when contacting.
 
Third Parties
 
In order to process payments, I use both PayPal and Stripe to act on my behalf. I do not personally collect or store any card details, nor do I have access to any of this information. I fully comply with PayPal and Stripe’s terms of service, which you can view here (Paypal & Stripe)
 
I use Mailchimp to manage my mailing list. You can read their privacy policy here. If you would no longer like to receive newsletters from me, please let me know so that I can remove you from the list and erase your data. You can do this by contacting me here. 
 
In order to gain feedback on my products and customer service, with a view to improving both, I have instructed TrustPilot to collect the email addresses of my customers to obtain feedback. You can read their privacy policy here. If you would like to see what information they hold about you, or to ask them to erase your data, please contact me with this request.
 
I use Google Analytics to measure website traffic and activity. Information provided by this service does not allow identification of any individuals. You can access Google’s privacy policy here. I also use the Facebook Pixel in order to provide adverts for my products. This also does not provide access to any personal information. You can prevent Facebook from tracking you by disabling this in your Facebook account settings. You can access Facebook’s data policy here.
 
I have previously used Wix to run and maintain my website, online store and mailing list, and therefore some past customers’ data may still be stored with them. They have their own privacy policy, which you can read here.
 
In order to improve user experience and inform you about products you may be interested in, I use NextRoll, Inc. to serve targeted adverts across the Internet, to measure and analyse traffic and browsing activity on my site, and to measure and analyse the performance of my advertising campaigns. NextRoll collects personal information and personally identifiable information, including but not limited to, IP address, using tracking technologies such as cookies and non-cookie technologies. NextRoll’s use of cookies to collect data is subject to consent, and upon accessing tomwolfe.co.uk you will have been presented with a consent banner. If you chose to decline, your data will not be collected or stored.
 
I also use AdRoll Email as an email automation marketing platform. NextRoll, Inc. performs a hash of your email address upon signing up for an account, joining the mailing list or placing an order, in order to serve targeted advertising to other devices connected to you (cross-device tracking). For more information, please see NextRoll’s Privacy Notice.
 

I use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

 
Preventing Data Collection
 
If you wish to prevent information being collected by any of these third parties, you can decline to have personal data collected by navigating to the settings feature in your browser and declining all third party cookies or declining third party cookies from specific sites, or, for mobile, limiting ad tracking or resetting the advertiser identifier via the privacy settings on your mobile device.
 
If you wish to stop targeted advertising, you can use a third-party opt-out tool, such as the AdChoice WebChoices tool, which can be accessed here – https://youradchoices.com/control
 
Residents of California
 
You can access all of the required information, relating to what data NextRoll collects and stores,  by viewing their California Residents section of NextRoll’s Service Privacy Notice
 
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